Responsibilities:
1. Provide exceptional customer support through various channels including phone, email, and chat.
2. Troubleshoot technical issues and provide solutions to customers in a timely manner.
3. Document customer interactions and resolutions in the CRM system.
4. Collaborate with other departments to escalate and resolve complex issues.
5. Proactively identify opportunities to improve customer satisfaction and suggest process improvements.
6. Stay up-to-date with product knowledge and industry trends to better assist customers.
Department / Functional Area
Sales / Business Development