Responsibilities:
1. Provide exceptional customer service via phone, email, and chat channels.
2. Assist customers with inquiries, account management, and issue resolution.
3. Educate customers on bank products and services.
4. Document customer interactions and feedback for future reference.
5. Collaborate with other team members to ensure efficient and effective communication.
6. Adhere to company policies and procedures at all times.
7. Meet or exceed performance metrics and targets.
Department / Functional Area
Sales / Business Development