Data Center Specialist

Accountabilities • Maintain and improve service quality, ensure that IT services meet or exceed service levels requirements through continuous review of service performance. • Manage service level agreements, KPIs and OLAs with customers and external service providers. Manage external service providers. • Ensure IT policies, procedures and Industry standards are followed. Ensure consumption is validated and aligned to contracted approved consumption. • Manage and maintain the infrastructure and services • Infrastructure operations incident, problem & change management • Directs the planning, design, and implementation of ITSM processes & tools to meet evolving and changing needs and business requirements of stakeholders.