Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Delivers on plans and objectives where food & beverage initiatives & hotel targets are achieved
Supervises the food & beverage team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Takes the lead to deliver departmental programmes that advance service standards, profitability and cost control
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
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